Shipping & Returns

Christmas Delivery Information

Our head office is closed until January 6. On our return, our team will process your order. During this time, our boutiques are open and can assist with any urgent queries.

Domestic Shipping

We offer complimentary express shipping on all orders over $100 within Australia.

For orders under $100, we offer two shipping options:

Regular Postage $13 (5-10 business days)

Express Shipping $25 (1-3 business days)

Orders can be tracked via the allocated freight provider. Once your item has been dispatched, we will notify you via email with your tracking number. Please check your spam/junk mail folders for order confirmations and tracking information. We require a signature upon delivery for express shipping options.

Australian orders are dispatched within 3 to 5 business days, unless the item ordered needs to be resized or altered.

International Shipping

A flat rate of $25 AUD applies for international orders to the following countries: New Zealand, Singapore, Hong Kong, China, Europe, United Kingdom, USA, and Canada.  If you are located outside of these countries, please contact our Customer Care team to place your order.

International orders are dispatched within 3 to 7 days. Please allow 10 to 25 business days for your order to be delivered. We require a signature upon delivery.

International orders are exempt from Australian taxes if purchased and sent directly from Kailis Jewellery.

The listed RRP price does not include overseas custom duties or taxes, please refer to your local customs office for specific information. Costs and liabilities relating importation and any subsequent duties, taxes and customs clearance fees are the responsibility of the purchaser.

PLEASE NOTE

The above delivery times are estimates only and Kailis Jewellery is unable to hold responsibility for delays caused by freight providers. Please ensure you provide Kailis Jewellery with correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by our freight providers. We cannot not ship to PO Boxes.

Exchanges and Returns

Kailis Jewellery at our discretion can accept items for exchange or credit note if returned within 30 days of the original purchase date with its original receipt and packaging. The item must not have been worn and it will be required to pass our Quality Control Assessment. Only jewellery items bought directly from Kailis Jewellery can be assessed for return or exchange. Our returns policy does not cover items which have been altered for your requirements or special makes.

If you have been gifted an item you are wishing to exchange, please contact our Customer Care team within 10 days and provide verification details.

If you have received an incorrect item, or an item that does not match the description of what was ordered, Kailis Jewellery can replace it with the correct item or issue a credit note subject to the item meeting the Quality Control Assessment and product availability.

Costs and liabilities relating to the return shipping and any subsequent duties, taxes and customs clearance fees of return, exchange or service items are the responsibility of the person sending the items to Kailis Jewellery.

If you have any further questions regarding the return of your item/s or you wish to submit a return, please contact us. If your item requires a service, please submit a Service Assessment Form here.