Frequently asked questions

Born from the rare Australian Pinctada maxima oyster – our Australian South Sea pearls are grown in the pristine, nutrient-rich waters off the coast of northern Western Australia, in the Kimberley region. We provide a certificate of authenticity to guarantee the pearl within each piece of jewellery is untreated and of natural colour and origin.

The Pinctada maxima oyster is the largest of all pearl-producing oysters in the world, thus our Australian South Sea pearls have the thickest nacre and a lustre, colour and size to rival any other. At Kailis we hand-select only premium quality pearls from this limited production to craft our magnificent jewellery.

It can take two to three years for the Pinctada Maxima to produce a single pearl. Finding the perfect pair can take years of commitment from our dedicated team.

Pearls are the only gem produced by a living organism. The minor blemishes and marks found on a pearl are the natural birth marks of that particular pearl. No two pearls are alike, making your piece of pearl jewellery totally unique.

The Pinctada Maxima oyster is native to the crystal-clear waters of Australia, the Philippines and Indonesia. Like the Australian South Sea pearls, golden pearls are grown in the Pinctada maxima oyster, however for a golden pearl to be produced the oyster must have a gold coloured lip.

Tahitian pearls are grown from the Pinctada margaritifera, a black lipped oyster which thrives in the waters of Tahiti and French Polynesia.

Japanese for poppy seed, ‘Keshi’ pearls are small seedless pearls, perfectly unique in shape. Often confused for natural pearls, Keshi pearls are a result of the culturing process and are often not discovered until the very end of the pearling process. Australian South Sea Keshi pearls are admired for their superior quality, remarkable lustre and organic appearance.

Baroque pearls are celebrated for their distinctive and usually asymmetrical form. Baroque Australian South Sea pearls can grow to be quite large in size, irregular in form and can develop beautiful ribbons of lustre and colourful hues across their surface.

Every pearl is individual with no two exactly alike, therefore some pearls may appear different in shape or colour to those pictured on our website.

Australian South Sea pearls are graded according to their five natural virtues: lustre, size, shape, colour and surface quality. Our meticulously selected Australian South Sea pearls are available in brand 1 and 2 . Brand 1 pearls are the rarest and are naturally of higher value.

No. We only produce designs unique to Kailis Jewellery.

Yes, engraving is available on select Kailis pieces. This service can be verified and quoted by the Kailis team, as we determine suitability based on the individual piece. We provide up to 5 letters for a $50 charge, and a quote will be provided for additional letters. Our engravings are available in these fonts: Arial, Lucida Calligraphy and Georgia.

Engraving can only be done on a flat surface and is not able to be completed on a curved surface such as the inside of a ring.

Please contact us to speak with your expert team about your individual piece and to arrange your engraving.

Our jewellery is conceptualised, designed and initially prototyped in Australia. Once a design has been selected to progress to market, we prudently select the best quality workshops and manufacturers from around the world to best complement the requirements of the design project at hand. Our Australian South Sea pearls are hand fitted, to every pieces of jewellery we produce, in our Perth based workshop.

Yes. We only select diamonds from trusted suppliers who guarantee the diamonds were not sourced from mines or dealers involved in funding conflict and are in compliance with the United Nations resolutions.

We recommend visiting your nearest Kailis boutique, stockist or local jeweller to have your ring size accurately measured. Alternatively, use our sizing guide to assist in selecting the correct ring size. Please note, that each Kailis Jewellery ring is unique in design and variations in size will occur from standard round ring shanks.

To clean your pearl jewellery items, simply wipe them with a soft cloth to remove excess oils and dirt. Your jewellery will respond naturally to a gentle, chemical-free clean.

To keep your jewellery in excellent condition, refrain from submerging or exposing pearl and mother of pearl jewellery to water, detergents, alcohol, or other cleaning solutions. Please read through our Product Care guide for more detailed information on the proper care and cleaning of your Kailis pearl jewellery.

We are pleased to offer our customers a jewellery cleaning service. To arrange this, please contact the boutique you purchased your item from or the Kailis customer care team.

Kailis jewellery uses raw, natural materials and therefore each item requires particular care. Please see our product care page for further information.

Yes. To keep your jewellery in excellent condition we offer a complimentary cleaning service. Please drop your items into any Kailis boutique or contact us to arrange your jewellery to be cleaned.

We offer 2 complimentary refills with each pen purchase. You can claim your free refill at any Kailis boutique or by contacting us.

No, valuations are not provided by Kailis. We recommend going to a reputable valuer in your area.

If you are making an insurance claim for an item previously purchased at Kailis, we can provide you with a ‘Retail Replacement Value’ document. Please contact our customer team for further information.

We accept Visa, Mastercard, American Express, PayPal and Afterpay payment options using a secure gateway. If you would like us to process your payment over the phone or through a secure Stripe payment link please contact us. A copy of your ID is required for purchases made over the phone. We request this information to protect you from unauthorised charges and fraudulent activity.

Yes, we offer Afterpay as a payment option for orders up to the value of $2,000.

Although we cannot make any guarantees, if you need your order urgently, please contact us and we will do our best to fulfil your order as soon as possible.

A collective gift, given with ease.

Perfect for both lovers of Kailis who would like to mark their next momentous occasion with a piece they have their heart set on, as well as for friends and family who aren’t sure what to gift their loved one but wish to make the occasion one to be remembered.

Curated and thoughtful, this service allows a special group of people to purchase Kailis gift vouchers for a loved one to select their own special piece. Friends and family are able to purchase gift cards separately, which the recipient can redeem as one.

Our customer care team will guide the recipient through a personalised experience to celebrate the occasion.

To learn more about our Gift concierge service, please click here.

Yes. We offer complimentary gift wrapping on all orders.

Yes, we do. When you gift a loved one a Kailis gift voucher, you are giving not only jewellery but a memorable experience. Each luxury gift card allows the recipient to explore our exclusive collections of Australian South Sea or Tahitian South Sea pearl jewellery and accessories.

Perfect for any occasion, Kailis gift vouchers can be redeemed online or in our Raine Square, Karrinyup, Claremont Quarter, Westfield Booragoon and Broome boutiques.

To purchase a gift card, please click here.

We offer two options for redeeming a Kailis gift voucher online.

1. Click ‘My Bag’ after adding your jewellery to your cart, scroll down to the ‘Gift card’ section and click ‘Apply gift card’. Add in your voucher number, click ‘Apply’ and ‘Proceed to Checkout’.
2. Click ‘Checkout’, add your billing and shipping details, and then select either PayPal or Afterpay as your payment method. You will not be charged if you have sufficient value on your gift voucher, however if there is a balance to pay this chosen payment method will be charged.

If you have more than one gift voucher that you would like to use on your order, please contact our customer care team and they will be able to help you redeeming them.

Our gift cards are valid for 3 years from the date of purchase, giving recipients ample time to find their dream Kailis piece of jewellery online or in one of our boutiques across Western Australia.

For more information and to purchase a Kailis gift voucher, please click here.

Our pearl stands and studs are available in Kailis boutiques and some authorised retailers. You can also arrange to purchase these items online, through a secure Stripe payment link or over the phone by contacting us. A copy of your ID is required for purchases made over the phone. We request this information to protect you from unauthorised charges and fraudulent activity.

We ship to Australia, New Zealand, Singapore, Hong Kong, China, European countries, United Kingdom, USA and Canada.  If you are located outside of these countries, please contact us to place your order.

Yes, all Kailis orders are protected by our insurance policy during transit. We require a signature upon delivery, and if no one is available to sign we will leave a card to organise redelivery of your order.

All international purchases are exempt from Australian taxes. The listed RRP price does not include overseas custom duties or taxes, please refer to your local customs office for specific information. Costs and liabilities relating importation and any subsequent duties, taxes and customs clearance fees are the responsibility of the purchaser.

Your shipping confirmation email will advise you of your parcel’s tracking number. Use this number to track your order on the respective courier’s online tracking service.

Please review our shipping information, if your order has not arrived within our estimated delivery times please contact us.

Please read our returns and exchange information.